Tag Archives: Service Desk Staffing

A 30 second guide to Service Desk Staffing

By | 14th August 2016

The topic of Service Desk staffing has remained an enigma and a point of much discussion and debate for years. Considering that Service Desk is such a matured service offering  one would believe that calculating the number of resources required for a particular Service Desk would be a fairly easy task. However, this is one… Read More »